Terms of service

JYOCO ONLINE STORE TERMS AND CONDITIONS

These Terms and Conditions set out the rules for using the JYOCO online store available at https://jyoco.com, placing orders, concluding distance sales agreements, order fulfilment, payments, deliveries, complaints, withdrawal from agreements, and the provision of electronic services.

The Store is operated by Joanna Krotofil-Owsian conducting business activity under the name JYOCO Joanna Krotofil-Owsian, entered into the Central Registration and Information on Business of the Republic of Poland (CEIDG), Tax Identification Number (NIP): 7772268083, Statistical Number (REGON): 383609187.

§1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

  1. Store – the JYOCO online store operated at https://jyoco.com.
  2. Seller – Joanna Krotofil-Owsian conducting business activity under the name JYOCO Joanna Krotofil-Owsian.
  3. Customer – a natural person, legal entity, or organisational unit using the Store or placing an order.
  4. Consumer – a natural person performing a legal act not directly related to their business or professional activity.
  5. Entrepreneur – a natural person, legal entity, or organisational unit conducting business or professional activity.
  6. Product – a movable item offered in the Store, including jewellery, made-to-order products, personalised products, or electronic vouchers.
  7. Standard Product – a product available in the Store’s regular offer which is not manufactured according to the Customer’s individual specification.
  8. Personalised Product – a product manufactured according to the Customer’s specification or intended to satisfy their individualised needs, including in particular products involving a change of material, finish, gemstone, size, engraving, individual design, or any other personalisation.
  9. Voucher – an electronic shopping voucher enabling the use of a specified amount for purchases in the Store.
  10. Customer Account – an individual Customer profile in the Store enabling, among other things, access to data, order history, or saved preferences.
  11. Cart – a Store functionality enabling Products to be collected prior to placing an order.
  12. Order – a declaration of intent by the Customer aimed at concluding a Sales Agreement.
  13. Sales Agreement – an agreement concluded between the Customer and the Seller through the Store.
  14. Terms and Conditions – this document.

§2. Seller’s Details and Contact Information

  1. The Seller is:

JYOCO Joanna Krotofil-Owsian
ul. Szkolna 4E/16
62-023 Borówiec
Poland
NIP: 7772268083
REGON: 383609187

  1. The Seller may be contacted via:
  1. Telephone contact is available on business days between 09:00 and 17:00.
  2. Complaints, declarations of withdrawal from an agreement, and other statements may be submitted to the Seller by e-mail or in writing to the correspondence address indicated above.

§3. Technical Requirements for Using the Store

  1. In order to use the Store, a device with Internet access and an up-to-date web browser supporting JavaScript and cookies is required.
  2. The Store operates in particular with current versions of the following browsers: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, and Opera.
  3. The Customer bears the costs of Internet connection to the Store in accordance with the tariff of their telecommunications operator.
  4. The Seller may temporarily limit access to the Store due to technical works, updates, or system maintenance.
  5. The Seller shall not be liable for technical problems resulting from ICT infrastructure remaining outside the Seller’s control.

§4. Rules for Using the Store

  1. The Customer is obliged to use the Store in accordance with applicable law, good practice, principles of social coexistence, and the provisions of these Terms and Conditions.
  2. In particular, it is prohibited to:

a) provide unlawful content,
b) undertake actions disrupting the operation of the Store,
c) attempt to gain unauthorised access to the Store’s data or systems,
d) use another Customer’s Account without authorisation,
e) send unsolicited commercial information,
f) provide false data preventing fulfilment of an order.

  1. The Seller may refuse to process an order or block a Customer Account if:

a) the Customer has provided false or incomplete data preventing fulfilment of the order,
b) the Customer’s actions violate applicable law or third-party rights,
c) the Customer breaches the provisions of these Terms and Conditions,
d) the Customer undertakes actions disrupting the operation of the Store,
e) the Customer uses the Store for unlawful activities or activities contrary to good practice,
f) the Customer repeatedly fails to collect ordered shipments.

  1. In the event of refusal to process a paid order, the Seller shall refund the received payments to the Customer unless otherwise provided by mandatory provisions of law.

§5. Customer Account

  1. The Customer may use the Store with or without creating a Customer Account, provided that a given Store functionality allows such use.
  2. Creation of a Customer Account is free of charge.
  3. The Customer Account enables, in particular, access to order history, saved data, and other functionalities made available by the Store.
  4. The Customer is obliged to keep login details confidential and secure them against access by third parties.
  5. The Seller shall not be liable for consequences resulting from the Customer making login credentials available to third parties.
  6. The Customer may request deletion of the Customer Account at any time by contacting the Seller.
  7. Deletion of the Customer Account shall not affect the fulfilment of orders placed before its deletion nor the Seller’s obligations arising from applicable law, in particular tax and accounting regulations.

§6. Products, Prices, and Information in the Store

  1. Information about Products presented in the Store constitutes an invitation to conclude an agreement within the meaning of the provisions of the Polish Civil Code.
  2. Prices presented in the Store are expressed in Polish zloty (PLN) and include VAT unless explicitly stated otherwise.
  3. Product prices do not include delivery costs unless the Product description or information in the Cart indicates otherwise.
  4. The total cost of the order, including the Product price and delivery costs, is presented to the Customer before placing the order.
  5. In the case of Personalised Products or products manufactured to individual order, the final price may be determined individually after consultation with the Customer.
  6. Product photographs are for illustrative purposes only. The actual appearance of a Product may differ slightly from the presentation on the Store’s website due to screen settings, lighting, handcrafting, properties of materials, natural gemstones, or jewellery-making processes.
  7. Handmade Products may contain minor differences resulting from the nature of artisanal craftsmanship. Such differences do not constitute a defect in the Product.
  8. Availability of gemstones, materials, and components may affect order fulfilment time.

§7. Placing Orders

  1. In order to place an order, the Customer should:

a) select a Product,
b) add the Product to the Cart,
c) proceed to the order form,
d) provide data necessary for order fulfilment,
e) select a delivery and payment method,
f) accept these Terms and Conditions,
g) confirm the order by clicking the button finalising the purchase with an obligation to pay.

  1. Placing an order constitutes submission by the Customer of an offer to conclude a Sales Agreement.
  2. The Sales Agreement is concluded upon confirmation of the order by the Seller sent to the Customer’s e-mail address.
  3. The Seller may contact the Customer in order to confirm details, clarify the order, or determine details of a Personalised Product.
  4. In the event of failure to make payment within the period indicated during the ordering process, the Seller may cancel the order.
  5. The order fulfilment period is calculated from the moment the payment is credited unless the Product description or individual arrangements with the Customer provide otherwise.

§8. Personalised Products and Quotation Requests

  1. Personalised Products, products manufactured to individual order, or products created according to the Customer’s specification may require additional arrangements.
  2. The Customer may provide the Seller with information regarding inspirations, preferences, size, material, gemstones, symbolism, intended purpose of the Product, or other project details.
  3. Quotations, design proposals, and information provided before final confirmation of the order are for informational purposes only and do not constitute a binding commercial offer unless the Seller explicitly states otherwise.
  4. An agreement concerning a Personalised Product is concluded after the Customer accepts the final terms of fulfilment, including in particular the price, scope of personalisation, and estimated completion date.
  5. The Seller may update the quotation before conclusion of the agreement, in particular in the event of changes in the costs of materials, gemstones, currency exchange rates, manufacturing technologies, or project scope.
  6. Changes requested by the Customer after commencement of fulfilment may affect the completion date and remuneration amount.
  7. The Seller may refuse to execute a project if its implementation would be technically impossible, contrary to law, infringe third-party rights, or fail to meet JYOCO brand standards.
  8. The right of withdrawal from the agreement shall not apply to non-prefabricated Products manufactured according to the Customer’s specification or intended to satisfy the Customer’s individualised needs.

§9. Payments

  1. Available payment methods are indicated each time during the ordering process.
  2. The Store enables electronic payments processed through payment service providers.
  3. The Store may offer, in particular, payments via Przelewy24, Google Pay, Apple Pay, or other methods indicated during the ordering process.
  4. Payment shall be deemed made at the moment funds are credited by the payment operator or to the Seller’s bank account.
  5. If the payment operator informs about payment reversal, transaction error, or any other irregularity, order fulfilment may be suspended until the matter is clarified.

§10. Delivery

  1. Delivery is carried out within the European Union unless the Seller enables delivery to another country during the ordering process.
  2. Available delivery methods are indicated each time during the ordering process.
  3. Delivery may be carried out in particular through courier companies, logistics operators, or collection points available in the Store.
  4. Delivery costs are presented to the Customer before placing the order.
  5. Most JYOCO Products may be manufactured in a made-to-order model. The fulfilment time for Standard Products is up to 14 business days unless the Product description provides otherwise.
  6. Personalised Products or products manufactured to individual order may require a longer fulfilment period, about which the Customer shall be informed individually.
  7. In the case of an order including Products with different fulfilment periods, the longest fulfilment period shall apply unless the Parties agree otherwise.
  8. If a shipment is returned to the Seller due to incorrect address details, failure by the Customer to collect the shipment, or another reason attributable to the Customer, the Seller may charge the Customer the cost of re-shipment.
  9. In the event of noticing damage to a shipment, the Customer should, where possible, report this fact to the carrier and prepare a damage report. Failure to prepare such report shall not exclude Consumer rights but may make it more difficult to establish liability for shipment damage.

§11. Gift Vouchers

  1. The Store offers the possibility to purchase gift vouchers exclusively in electronic form.
  2. The electronic Voucher is delivered to the e-mail address provided during the ordering process.
  3. The Voucher entitles the holder to use the assigned value towards Products available in the Store.
  4. The Voucher is valid for 12 months from the date of purchase.
  5. Upon expiry of the validity period, the Voucher becomes invalid and shall not be extended or exchanged for monetary funds.
  6. The Voucher cannot be exchanged for cash.
  7. If the value of the order exceeds the value of the Voucher, the Customer is obliged to pay the difference.
  8. In the event the full value of the Voucher is not used, the remaining amount shall not be refunded unless the Voucher description provides otherwise.
  9. The right of withdrawal from an agreement concerning a Voucher shall apply in accordance with applicable law.

§12. Complaints

  1. The Seller is obliged to deliver a Product compliant with the agreement.
  2. The Customer has the right to submit a complaint if the Product is non-compliant with the agreement.
  3. Complaints may be submitted:

a) electronically to: contact@jyoco.com,
b) in writing to the Seller’s address.

  1. A complaint should include:

a) the Customer’s full name,
b) the order number,
c) a description of the Product’s non-compliance with the agreement,
d) the Customer’s request,
e) contact details enabling a response.

  1. The Seller shall consider the complaint within 14 days from the date of its receipt.
  2. A Customer who is a Consumer may request restoration of compliance of the Product with the agreement through repair or replacement, and in cases provided by law also a price reduction or withdrawal from the agreement.
  3. The Seller may refuse to restore compliance of the Product with the agreement in the manner chosen by the Customer if it is impossible or would require excessive costs compared to the alternative method.
  4. Minor differences resulting from handcrafting, natural properties of materials or gemstones, slight colour differences resulting from screen settings, and natural traces of the jewellery-making process shall not constitute non-compliance of the Product with the agreement, provided they do not affect Product functionality and have been properly described or result from the nature of the Product.
  5. Complaints do not cover damage resulting from improper use, mechanical damage, improper storage, contact with chemicals, unauthorised alterations, repairs carried out by third parties, or use contrary to the intended purpose of the Product.
  6. The above provisions do not limit Consumer rights arising from mandatory provisions of law.

§13. Right of Withdrawal from the Agreement

  1. A Consumer has the right to withdraw from a distance agreement within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the day on which the Consumer acquired possession of the Product or on which a third party other than the carrier and indicated by the Consumer acquired possession of the Product.
  3. In order to exercise the right of withdrawal, the Consumer should inform the Seller of their decision by means of an unequivocal statement, for example by e-mail or in writing.
  4. The Consumer may use the withdrawal form made available by the Seller; however, this is not mandatory.
  5. To meet the withdrawal deadline, it is sufficient for the statement to be sent before expiry of the withdrawal period.
  6. In the event of withdrawal from the agreement, the Seller shall reimburse the Consumer for all payments received, including the cost of the least expensive standard delivery method offered in the Store, no later than within 14 days from the date of receipt of the withdrawal statement.
  7. The Seller may withhold reimbursement until the Product is returned or until the Consumer provides proof of having sent it back, whichever occurs first.
  8. Reimbursement shall be made using the same payment method used by the Consumer in the original transaction unless the Consumer expressly agrees otherwise.
  9. The Consumer should return the Product no later than 14 days from the date on which they informed the Seller of withdrawal from the agreement.
  10. The Consumer bears the direct costs of returning the Product unless the Seller decides otherwise.
  11. The Consumer shall be liable for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

§14. Exclusions from the Right of Withdrawal

  1. The right of withdrawal from the agreement shall not apply in cases specified by applicable law, in particular with regard to agreements concerning non-prefabricated Products manufactured according to the Consumer’s specification or intended to satisfy the Consumer’s individualised needs.
  2. In the JYOCO Store, this applies in particular to Products involving:

a) engraving,
b) change of metal fineness,
c) change of metal type,
d) change of finish,
e) individual gemstone selection,
f) change of gemstone colour, size, or type,
g) size modifications made to individual order,
h) projects created according to the Customer’s inspirations or guidelines,
i) bespoke jewellery,
j) other personalisation elements agreed with the Customer.

  1. Information regarding the lack of the right of withdrawal in the case of a Personalised Product may also be provided to the Customer in the Product description, enquiry form, e-mail correspondence, or individual offer.

§15. Out-of-Court Complaint and Redress Procedures

  1. A Consumer may use out-of-court methods for handling complaints and pursuing claims.
  2. The Consumer may contact, among others, a municipal or district consumer ombudsman, the Trade Inspection Authority, or consumer organisations.
  3. Information regarding out-of-court dispute resolution methods is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://uokik.gov.pl.
  4. The Consumer may also use the ODR platform available at: https://ec.europa.eu/consumers/odr.

§16. Personal Data

  1. The controller of Customers’ personal data is the Seller.
  2. Personal data is processed in particular for the purposes of order fulfilment, Customer Account management, communication with Customers, handling complaints, fulfilment of tax and accounting obligations, and protection of the Seller’s rights.
  3. Data may be transferred to entities supporting operation of the Store, in particular payment operators, courier companies, IT service providers, the Shopify platform, accounting service providers, and analytical or marketing tools, solely to the extent necessary for service provision.
  4. Detailed information regarding personal data processing is available in the Privacy Policy available in the Store.

§17. Provisions Concerning Entrepreneurs

  1. This section applies to Customers who are not Consumers.
  2. In the case of Customers who are not Consumers, the Seller may limit available payment methods, including requiring full or partial prepayment.
  3. Products remain the property of the Seller until full payment of the price and delivery costs.
  4. Upon release of the Product to the carrier, all benefits and burdens associated with the Product, as well as the risk of accidental loss or damage, pass to the Customer who is not a Consumer.
  5. A Customer who is not a Consumer is obliged to inspect the shipment within the time and manner customary for shipments of a given type and undertake actions necessary to establish the carrier’s liability.
  6. The Seller’s liability towards a Customer who is not a Consumer, regardless of the legal basis, shall be limited to the amount of the paid Product price and delivery costs.
  7. The Seller shall not be liable towards a Customer who is not a Consumer for lost profits, indirect damages, or damages resulting from interruptions in Store operation.
  8. In relation to Customers who are not Consumers, statutory warranty rights are excluded to the extent permitted by applicable law.
  9. The above provisions shall not apply to natural persons concluding an agreement directly related to their business activity if it follows from the content of the agreement that it does not have a professional character for them, insofar as legal provisions grant them consumer protection.

§18. Contract Language and Language Versions

  1. Agreements concluded through the Store may be concluded in Polish or English, depending on the selected language version of the Store.
  2. In the event of discrepancies between language versions of these Terms and Conditions, the Polish version shall prevail.
  3. The law applicable to agreements concluded through the Store shall be Polish law, provided that the choice of Polish law does not deprive the Consumer of protection granted under provisions that cannot be excluded by agreement under the law of the Consumer’s habitual residence.

§19. Amendments to the Terms and Conditions

  1. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular in the event of:

a) changes in legal regulations,
b) changes in Store functionalities,
c) changes in payment methods,
d) changes in delivery methods,
e) changes in the Seller’s details,
f) the need to clarify provisions of these Terms and Conditions.

  1. Amendments to the Terms and Conditions shall be published in the Store.
  2. Customers holding a Customer Account may be informed about amendments to the Terms and Conditions electronically.
  3. Amendments to the Terms and Conditions shall not affect orders placed before the amendments enter into force.

§20. Final Provisions

  1. In matters not regulated herein, the provisions of Polish law shall apply, in particular the Polish Civil Code, the Consumer Rights Act, the Act on Provision of Electronic Services, and regulations concerning personal data protection.
  2. The court having jurisdiction over disputes with a Customer who is not a Consumer shall be the court having jurisdiction over the Seller’s registered office.
  3. The above provision shall not apply to Consumers, for whom court jurisdiction is determined in accordance with applicable legal provisions.
  4. These Terms and Conditions shall enter into force on the date of publication on the Store’s website.